- Name: John Posluszny
- Email: firstname.lastname@example.org
- Phone: 304-231-8293
- State: Ohio
- Country: United States
- Listed: May 16, 2016 2:34 pm
- Expires: This ad has expired
Versatile Manager who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with over 25 years of management experience with extensive knowledge of customer service and support with an unsurpassed work ethic
Work HistoryCirculation Director
December 2013- Present
Responsible for the management of three daily newspaper publications morning and evening, two weekly newspaper publications, total market coverage deliveries throughout West Virginia and Ohio, along with the management of all facets of customer service, production, sales, marketing and retention. Total circulation in excess of 85,000 for all papers combined.
-Directly oversee the management of the Circulation Department with a staff of 32, a retention department of 7, a carrier force of over 350 independent contractors along with over 50 independent contracted bundle haulers.
-Team building motivation of staff to increase our subscriber base through subscription sales and service.
-Experienced in budgeting, strategic planning, performance management and forecasting along with maintaining a positive profit and loss statement.
-Creation and implementation of all sales and marketing directives and initiatives with a proven track record of driving both print and digital subscription sales. Liaison to all special events such as Fairs, Chamber events and other specialized consumer programs.
-Assist in obtaining and maintaining commercial accounts for our print facility.
-Reduced overall customer stops over 18% while increasing customer paid starts by 6% year over year, out preforming the companies other 43 daily newspapers.
-Liaison for community events and organizations and outreach.
-Organized multiple newspaper involved promotions that increased single copy sales and revenue over 8%.
-Recognize and adapt new trends in the industry to fit the future needs of the newspaper.
-Senior member of Ogden half marathon race committee.
Daily Gazette Newspapers Inc
September 2001- December 2013
Provide and oversee all facets of customer service and support for a 60,000+ circulation newspaper.
-Positive understanding of customer loyalty programs and Retention strategies
-Analyze and interpret daily, monthly and yearly data to streamline costs and make department more
-Create unique single copy promotions and marketing strategies to increase sales.
-Resolution of all delivery disputes, explanation of billing questions, assisting in home delivery account creation and verification of delivery availability. Active promotion and sales of products for potential new store and business accounts.
-Directly oversee District Managers interviewing and hiring, training and support interview of potential delivery persons, maintaining timely delivery and placement of products, analyze cost effectiveness of routes and route mileage allowance, assist in maintaining customer accounts and collection of funds associated with those accounts.
-Assist in creation and implementation of all sales and marketing directives and initiatives with a proven track record of driving both print and digital subscription sales. Liaison to all special events such as Fairs, Chamber events and other specialized consumer programs.
-Provide direct support to the Circulation Director overseeing and managing customer service phone representatives, manage day to day operations, assist in policy creation and implementation, such as pricing and performance and retention of current customers.
- Specialized services include, knowledge of function and ability to navigate the present DTI(digital technology international) and GUI circulation systems, customer, store, truck, carrier and route creation, report retrieval, as well as interpretation of reports, knowledge of Excel, Word, Windows, Libre office, Power Point.
-Member of NYCMA- New York Circulation Manager Association
Confidential Assistant to the Commissioner
New York State Department of Environmental Conservation
01/1987 to 10/1999
- Managed all facets of day to day activities including meeting organization and planning, scheduling, safety, security and travel arrangements throughout New York State.
- Assisted in formation of NYS environmental legislative policy.
- Compiled and reviewed Executive budget for legislative approval.
- Organized and managed Executive vehicle fleet.
- Review of all documentation, press releases prior to review of the Commissioner.
EducationAssociate of Science: Forestry/Economics
North Country Community College
High School Diploma: Regents Diploma
Mohonasen High School
Schenectady County Community College
Empire State College
Saranac Lake, NY
Schenectady, NY Schenectady, NY Glens Falls, NY
Cost reduction and containment Team building
Market penetration Flexible
Troubleshooting and problem solving